AMS Caller Reviews

 

COMMENT FROM A SATISFIED CLIENT:

 

“The callers associated with our Learn, Live, Hope planned giving marketing program at Parkwood Hospital truly became a part of our team.  Their care and concern for our donors, and their prompt follow up on questions, ensured that our donors were dealt with in a compassionate and respectful manner.”

Sue Hardy, Senior Development Officer, St. Joseph's Health Care Foundation

                                                                                                                                                                       

FEEDBACK FROM A PROFESSIONAL FOCUS GROUP:


“I like the phone calls. Sometimes you miss highlight performances because they’re tucked away at the bottom of the brochure, but the staff help me tailor my package.”

“The sales people on the phone are great. They talk about the excitement of everything. It makes me think I would like to be there for that.”

“It is good that the people who phone are not very pushy.”

 

COMMENTS FROM CUSTOMERS' LETTERS AND EMAILS:


“The caller took a lot of time to tailor a package that was affordable and had beautiful music I would enjoy. She created it in a friendly and professional manner, sincerely wishing for my happiness.”

“I became a subscriber after a friend invited me to a program that was wonderful. Soon after I got a call from a salesperson who helped me understand the benefits of subscribing - in particular that you could exchange your tickets. I had given up on subscriptions because so many times something would happen and I wouldn't make it to an event. This year's season has been stunning.”

"Your membership in Friends means a great deal to us. Without the support of people like you...”

“The season looked good but after speaking with the caller we were compelled to purchase.”

“As new subscribers, my husband and I were excited to receive our tickets in the mail, but after reviewing them we were disappointed with our seats. I called the telemarketing manager, who let me to air my frustration and promised to call me the next day. Not only did she call as promised, she also resolved my problem. I was very impressed with her understanding and concern. My husband and I look forward to the upcoming season and we will definitely consider renewing next year.”

 

QUOTE FROM A PUBLIC RADIO LISTENER TO A PHONE-IN PROGRAM


“Last night we were solicited by phone by one of the Ballet’s “volunteers” and she was really nice. It was not intrusive. She was very professional. Usually I hate those kinds of calls, but she was so charming. It worked out well.”